Order FAQs

Order Processing

Order Processing FAQs

At Breville, we want all of our customers to enjoy a simple online shopping experience when visiting our website. With this in mind, we have incorporated a large Order Processing section into our Order FAQs, packed full of all the most common concerns and queries our customers may have when placing an order.

We understand how busy modern family life can be, so the last thing you’ll want to do is pick up the phone or search the internet far and wide for answers. With just a few clicks, we hope to sufficiently and accurately address your concern, so you can place, amend or remove any orders as simply as possible. Our skilled customer service team are on hand to help with any issue or problem you may have encountered.

From placing and changing orders to receiving delivery, we’ve tried to cover every relevant topic in as much detail as possible, offering all customers thorough and comprehensive support. Making the customer journey as simple and stress-free as possible is a major part of the Breville ethos.

Order Processing is just one part of our Order Support FAQs section. Designed to make it easier for you to find the answer to your question, we have split the section into Order Processing, Payments and Promotions, Returns, and Shipping Information. Order Support is then, in turn, just one of four parent categories, alongside Product Registration, Product Support and Contact Us.

If these FAQs, or any other relevant FAQs on our website, have failed to resolve your query, please contact our customer service team. You can contact the customer service team via:

Telephone: 0800 525 089

Email: enquirieseurope@jardencs.com

Post:
Jarden Consumer Solutions (Europe) Ltd
Vine Mill
Middleton Road
Royton
OL2 5LN

Our customer service team will then do everything in their power to answer your question and resolve any query.

Can I add or remove an item to the order I recently submitted?

Once an order is submitted, it is immediately sent to our warehouse to be processed, and unfortunately, cannot be changed or updated.

Can I cancel the order I recently submitted?

Once an order is submitted, it is immediately sent to our warehouse to be processed and, unfortunately, cannot be changed or updated. Most orders are shipped the same day they are received. All purchases have a 30 Day Money Back Guarantee and can be returned for a full refund, less shipping & handling.]

Can I change the address on the order I recently submitted?

Once an order is submitted, it is immediately sent to our warehouse to be processed, and unfortunately, the shipping address cannot be changed. Most orders are shipped the same day they are received.

What is your Order Acceptance Policy?

Jarden Consumer Solutions reserves the right at any time after receipt of your order to accept or decline your order for any reason. Jarden Consumer Solutions non-password protected ecommerce enabled sites are for orders from end user customers only. Jarden Consumer Solutions does not accept orders on this site from resellers, exporters, wholesalers or other customers who intend to resell the products offered on this site. If you are interested in reselling our products, please contact us.

Where can I find out the status of my order?

Where can I find out the status of my order? Please click here to check Order Status. You will need your confirmation number (found in your order confirmation email) and your zip code. Or, you can log into My Account for the information.

Where do your orders ship from?

All orders are shipped from the UK.

When will I receive my order?

For standard delivery, your order will be delivered within 3-5 days. For next day delivery, all orders that are received by 12pm will arrive on the next business day. If your order is received over the weekend, delivery will occur on Tuesday.