Product FAQs
General
Breville Steam Generating Irons
Before Using your Steam Generator for the first time
- Follow the instructions under filling your steam generator and fill the water tank as described. Empty the water tank to rinse out any foreign particles and then refill it.
- Follow the instructions under steam ironing.
- Pay attention to the need to prime the pump by operating the steam boost a number of times to pull water through the system.
- Iron an old cloth (cotton or towelling is ideal for a few minutes. While operating press the steam trigger 4 or 5 times.
- Any impurities will be flushed from your steam generator by the steam and absorbed by the cloth.
- Your steam generator is now ready to use.
Irons with filling docks Not Auto Filling?
The steam generator does not produce steam
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Root Cause |
Possible Solution |
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Water tank level is too low. Your steam generator will beep twice, and the power indicator light will flash to let you know that the water tank needs filling. |
Fill water tank. |
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Water tank is not fully inserted to the base station. Check if power light is flashing. |
Remove and re-insert the water tank until an audible click is heard. |
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If it is on first use the unit may have not been primed. |
Operate the steam boost a few times by double-clicking the steam trigger in quick succession. |
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The unit is still heating up. The steam will only operate when the temperature indicator light is solid. Check if light is flashing. |
Wait until the temperature indicator light stops flashing and turns to solid. |
The steam generator does not produce steam
|
Root Cause |
Possible Solution |
|
Water tank level is too low. Your steam generator will beep twice, and the power indicator light will flash to let you know that the water tank needs filling. |
Fill water tank. |
|
Water tank is not fully inserted to the base station. Check if power light is flashing. |
Remove and re-insert the water tank until an audible click is heard. |
|
If it is on first use the unit may have not been primed. |
Operate the steam boost a few times by double-clicking the steam trigger in quick succession. |
|
The unit is still heating up. The steam will only operate when the temperature indicator light is solid. Check if light is flashing. |
Wait until the temperature indicator light stops flashing and turns to solid. |
I need a spare part?
Burning/ sticking to clothes?
Need assistance making a purchase?
Brown particles are emitted from the soleplate.
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Root Cause |
Possible Solution |
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The handset needs to be de-scaled. |
Operate the self-clean process. Follow instructions provided in “Self-cleaning section. |
Before using your Steam Generator for the first time
- Follow the instructions under filling your steam generator and fill the water tank as described.
- Empty the water tank to rinse out any foreign particles and then refill it. Follow the instructions under steam ironing.
- Pay attention to the need to prime the pump by operating the steam boost a number of times to pull water through the system.
- Iron an old cloth (cotton or towelling is ideal for a few minutes.
- While operating press the steam trigger 4 or 5 times.
- Any impurities will be flushed from your steam generator by the steam and absorbed by the cloth.
- Your steam generator is now ready to use.
The temperature indicator light has gone off
|
Root Cause |
Possible Solution |
|
Steam generator has not used steam function for 5 minutes and entered auto-off mode. |
Pull the steam trigger. Unit should come out of auto-off mode. You may need to wait a short time for unit to heat up before it can produce steam. When the temperature indicator light turns solid the unit is ready for use. |
Why does my newly purchased steam generator have water droplets in the tank?
Please note that any condensation or water droplets inside the water tank are a result of the production line testing process.
These are normal and part of the high level of testing we utilise in our manufacturing and quality control processes.